Kamon, liftvan, Cuenca

I would like to strongly recommend Sandra Baquero and her services, for all shipping needs.

Sandra has been the most professional person we have yet to met here in Encuador, in one and half years. She was extremelly helpfull, on time, kept to her word as no one else has here, and delivered our things days ahead than planed in Cuenca, in exact precised timing. Due to her excellent work, our things got cleared out off custums in record time, reducing our cost, and she followed by giving us some of our money back!

We had had nothing but bumps and troubles along the road, since we arrived in Ecuador. Sandra, was the exception to the rule. As a busy mom, I needed someone just like her to rely on for bringing our things and dealing with customs. I could not have done it without her, or with anyone else, as many of my known exapts have had nothing but troubles with their cargo.

Thank you Sandra, you have been our best experience in Ecuador!

Belen and family.

Robertson, 20 foot Container, Cuenca

To whom it may concern

This is a reference letter on behalf of both Sanestar International Shipping Services and Baseline Forwarding Ltd.

We used both of these companies to facilitate our move from Canada as they have worked together as a team for a great number of years.

Both Sandra Baquero from Sanestar and Marwan Bawarchi from Baseline were the epitome of professionalism. They kept us informed and updated at all times, were very quick to respond to any concerns and did everything within their means to put us at ease. Being Canadians, it helped tremendously to be able to pay for half our costs in Canadian funds through Baseline, especially considering the current exchange rates.

The entire process was flawless from the moment the container got dropped off for packing at the exact time that was stated, to being picked up and delivered to Guayaquil, inspected and then delivered to Cuenca by a very polite, accommodating, careful and efficient crew.

We received our container within 6 weeks of loading and everything was in perfect shape.

Sandra also supplied us with great packing tips as well as a comprehensive sample of how to properly pack and itemize everything. Both Marwan and Sandra were there when any questions or concerns came up in regard to this process.

We would highly recommend these companies to anyone entering this endeavour as we know firsthand how stressful relocating to another country can be.

Yours sincerely

Ron & Danica Robertson

Cook, 20 foot Container, Cuenca

Dear Sandra,

The thought of moving is stressful, the thought of moving to another country is daunting.  We had a very short window (less than 90 days) to get it all done.  If we didn’t have you and your patience to answer my endless amount of questions, I would most likely still be in the States.  Of course we heard horror stories from people that moved  overseas, but I must say that every step of the transporting of goods  process was smooth.

We thank you for making a very stressful time in our lives, less so.

Sincerely,

Dyann and Joe Cook

Hughes, 20 foot Container, Cuenca

To any expat in need of shipping services:

My husband and I hired Sandra Baquero at the onset of our plans to move to Cuenca some time in the year 2014.  Any e-mail we sent she promptly replied to, none of our questions were ever left unanswered – even at 12:30 am I sent an e-mail one time and a few minutes later I had a response!  That’s called service.

 

Sandra arranged for a container to be delivered to our house through her very able shipper in the United States, who also very promptly answered all our e-mails.

 

We hired our own movers of many years to load the container, and 3 weeks later it timely arrived from Miami in Guayaquil.  Sandra promptly notified us, we went to Guayaquil to sign a stack of documents for customs, which took about 2 hours, then we were on our way back to Cuenca, Ecuador.

Sandra handled the entire customs process by herself, no problems, our container arrived about a week later in Cuena.  Sandra had 5 strong men with her, and they were so well organized with the unloading, transporting to our condo on the 12th floor, and placing all the boxes and furniture exactly where we wanted,  (we had over 130 boxes, some very very large), and the whole container was empty and our belongings in our condo within a few hours.  All the men were most polite, none complained about things being heavy or having to carry some of the very big boxes up yet another flight of stairs – we have a 2-story condo.

 

We cannot say enough praise about Sandra and her staff and her helpers.  So many things could have gone wrong, as we hear from other expats, but thanks to Sandra our entire shipping experience was smooth and actually – uneventful.  What a relief.  Anyone who does not hire Sandra Baquero, has our sympathy and best wishes next time.

 

THANK YOU SANDRA!!  From 2 very satisfied and happy expats, Claudia and David Hughes